Accessing the Hillcrest Support Portal
Accessing the Hillcrest Support Portal
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Go to the Portal:
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Login to Your Account:
- Click on "Login" in the upper-right corner of the screen.
- Choose "Sign in with SSO" to access your account securely.
Submitting a Request
The Hillcrest Support Portal offers two primary request types. Choose the one that best matches your needs:
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Logging an Incident – "It's Broken"
- Use this option if something isn’t working correctly, and you need help fixing it.
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Logging a Service Request – "I Need Something"
- Use this option if you need to request hardware, a service, new access, or additional support (not related to an issue or error).
How to Raise a Service Request– "I Need Something"
- Click on "I Need Something."
- Browse through the list of available services or use the search bar to find the one you need.
- Click on the service to access its details page, where you’ll find more information about the service and an estimated delivery timeline.
- If you need multiple items, specify the desired quantity
- In case you’re placing the request on somebody else’s behalf, enter their email address and then click on Confirm .
This creates a Service Request automatically. You can keep track of it from the Portal in the Open tickets area.
How to Log an Incident – "It's Broken"
- Click on "It’s Broken."
- Choose IT or Facilities to help in directing this request to the correct support team.
- Type the subject of issue and choose the category
- In the Description box, please provide as much detail as possible to help the team address the problem as efficiently as possible.
- Click on Submit - This creates a Incident automatically. You can keep track of it from the Portal in the Open tickets area.
